Returns & refunds

30-day money-back guarantee

If you are not satisfied with your purchase, contact us within 30 days of receiving your order and we will issue a full refund — no questions asked.

How to request a refund

Email support@patuko.store with your order number (from your PayPal receipt). We respond within 24 hours.

Damaged or defective items

If your item arrives damaged or defective, send us a photo and we will ship a free replacement or refund you in full — your choice.

Refund timing

Refunds are issued to your original PayPal payment method within 3–5 business days of approval.